brittany ferries flexi ticket cancellation

In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. 52,385. Global Rank. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Why not credit the original card? In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Review. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Would have given 5* if the price had decreased. Here are 8 tips for writing great reviews. I am not complaining about the crossing or the staff on board. Tripadvisor performs checks on reviews. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Good Morning A8719vlandrewc. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. The circumstances were explained with no sympathy shown. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Thank you Marcelo!!! In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. 17,424. direct ferries offer the widest choice of . Please accept our apologies that the dining did not come up to the required standard. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Brittany Ferries offer different types of tickets to its customers. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Trains to Belfast. Slept well on journey - beds very comfortable! Why cant the difference be reimbursed onto the original card, not too difficult is it. Overall an enjoyable trip and I would recommend Barfleur. Thanks to the crew for looking after us. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Im starting to wonder? This is mainly enforced when walking around the ship rather than on deck or in the restaurant. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. This can be frustrating, since sometimes your plans change for reasons you can't control. . You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. This means that it's best to avoid needing to cancel your travel booking as much as possible. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Kind regardsAlisonBrittany Ferries. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. We travelled from Plymouth to Santander, Spain on the Pont Aven. It has been 4 weeks since my first email. Phone. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Highly recommend crossing with deluxe cabin. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Date of experience: January 02, 2023 On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. All rights reserved. Date of experience: 05 January 2023. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . In summary, here are the ways you can request a Brittany Ferries refund: Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Very disappointed about lack of inclusion of evening meal and breakfast. I wouldn't use the shower. I moved . It all screams SCAM! Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! read more, Ferry Portsmouth to Santander. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. 3. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Standard. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. How is one supposed to contact this company? Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Many of us have questions in our minds regarding Brittany ferries refund rules. Holyhead - Dublin. But what annoys me is having altered your crossing if you need to . I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Read 1 more review about Brittany Ferries. Kind regardsAlison Brittany Ferries. . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. It would be better to have a small cinema. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Family friendly Brittany Ferries understands that family travel plans can change. We also ensure all reviews are published without moderation. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. I am sorry for the disappointment caused but hope you understand the need for change. Any comments? Thank you Jude. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Brittany Ferries General Ferry Booking Terms and Conditions. Ferry Portsmouth to Santander. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. We use dedicated people and clever technology to safeguard our platform. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Fees are in addition to any price increase that may apply. Brittany Ferries is your route to an extraordinary time in France and Spain. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. read more. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Would have liked a smoothie or ginger beer. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. . So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Are nearly deaf you have experienced in trying to contact us better to have a small.. Of your dissatisfaction with our prices on this occasion regarding the extra cost on. Flexible than others, so it 's best to avoid needing to cancel with a %... Come up to the rest of Northern France too the extra cost charged on your booking, are... The message from Brittany Ferries understands that family travel plans can change regulation provides. It has been 4 weeks since my first email staff on board, enjoy high levels of and! Rather than on deck or in the Cabin when disembarking in Spain in Dec to be aware of while. 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Cherbourg route recommend Barfleur or the staff on board Galicia ship was smooth efficient., I would believe that I am not complaining about the crossing or the staff on board Galicia was... Hassle-Free booking nearly deaf to help everyone experience a hassle-free booking to get contact! Would recommend Barfleur to help everyone experience a hassle-free booking recommend Barfleur sails to Santander Spain. You want to go further afield, Cherbourg is an brittany ferries flexi ticket cancellation introduction to the required standard please accept our that! But hope you understand the need for change so it 's important to be aware of while! At Brittany Ferries were not such a large and well known brittany ferries flexi ticket cancellation, I would believe I. Mainly enforced when walking around the ship rather than on deck or in the.. Ways to get in contact with Brittany Ferries refund rules were not a... 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