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Terms + Conditions As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. Unused minutes will not automatically carry over to the next month. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. 7. Customers who are no longer eligible (for any reason) for enrollment in the SafeLink Program must, within thirty (30) days, notify SafeLink that they no longer meet the eligibility requirements for enrollment. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. 13. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. will be reported to the appropriate legal authorities, for prosecution. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. Events beyond our control may affect the availability and/or quality of service. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. All California Lifeline services may access 800 or other toll-free services. You are responsible for safeguarding your ILD Service and Account information. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. The chart below provides a high-level overview of the typical recertification timeline: (8) IF A COURT DETERMINES THAT THE PROHIBITION ON CLASS ARBITRATIONS OR THE LIMITS ON THE ARBITRATORS AUTHORITY SET FORTH IN SUBSECTION (3) OR THE PROCESS SET FORTH IN SUBSECTION (6) CANNOT BE ENFORCED UNDER APPLICABLE LAW AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE, WHICH MAY PROCEED IN COURT EITHER ONCE THE ARBITRATED MATTERS HAVE CONCLUDED OR SOONER IF THE COURT SO REQUIRES. SafeLinks $10 Global Calling Card expires 180 days after last use, or thirty (30) days after your SafeLink Service is suspended. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. To use these plans, the consumer must purchase and redeem a service card. SafeLink will return ineligible devices to you at the same address shown on the shipping label. 18. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 f. The Product is outside of the limited warranty period. How To Set Up Your National Verifier (NV) Account. Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. SafeLink ILD Service is not a substitute for regular international calling services. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. There is no additional charge for nationwide long distance. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a Wi-Fi connection. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. 5. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. SafeLink customers need to renew their eligibility for the LifeLine Program each year. Actual coverage and service areas may vary from the maps and may change without notice. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Hearing, Visual or Speech Impaired Accommodations. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. Persons with communications disabilities can still reach 911 services by either (1) calling 911 directly using a TTY over the cellular network or from a landline telephone, or (2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device, or (3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or (4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. A group of states and territories received access to the system at a specific time. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. Free Phone** 4. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. Wi-Fi Calling enhances your coverage in buildings and other locations. ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. Those calls will not count against any California Lifeline plan minute limitations. Documents sent to SafeLink will not be returned. Each group of states and territories is known as a launch. Terms of Limited Warranty. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if, during a 30-day period, you are calling for 43,200 voice minutes, sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of an unusually long duration, or if your data, talk or text usage is otherwise harmful or disruptive to the Carriers network or to our customer service levels. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. SUBMIT. Calls will not be limited to local calling areas and there will be no toll charges. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. 2023 Universal Service Administrative Company. However, it is impossible to proof all content, titles and news articles for appropriate content. 2. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. 19. WE ALSO BOTH AGREE THAT: (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. 5. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. The launch title of a group is the month and year that grouping received access to the NV. Please call us first! National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. Once the high traffic volume is reduced, the data speed resume at normal speeds. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Unlocking Policy for Deployed Military Personnel. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. The phone must not have any liquid or physical damage. SafeLink customer service may be reached at 1-800-723-3546. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. What is the FCC National Verifier? Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. Express Written Consent to Receive Communications from SafeLink. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Calls are billed in one-minute increments. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. There will be no additional charges for directory assistance. After that, just wait to see if you qualify. . However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. SafeLink airtime is issued in minute (or unit) increments. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. The National Verifier will first try to confirm your eligibility automatically. Step 2: Service Providers Review Failures and Submit Existing Documentation. There are no toll charges associated with any TracFone California Lifeline service. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. Step 1: Check Your Eligibility for the ACP. Program and Income Verification IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. Web content, app purchases, and app store purchases are non-refundable and non-transferable. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. SafeLink customers need to renew their eligibility for the LifeLine Program each year. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. Click here to complete your application with the National Verifier. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. Service Cards do not expire except as specifically permitted by law. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. 6. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. A Social Security statement of benefits. 16. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. Per call charges are rounded up to the next whole penny. Data Services are not available in certain areas. Select Q Link Wireless as your Lifeline provider. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Learn more about upgrades and find your device now. 4. Your approval letter has been sent. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. SafeLink Keep Your Own Smartphone plan requires a compatible or . You will not be able to transfer your ILD Service to another phone number. National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. PLEASE NOTE: TracFone markets Double Minutes cards for TracFone users. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. ANY QUESTION REGARDING THE ENFORCEABILITY UNDER APPLICABLE LAW OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. A COURT WILL HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH. You do not need to purchase or redeem a service card to use this plan. Unlimited Free Text Messaging SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. How To Set Up Your National Verifier (NV) Account. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Therefore, there is no need to provide access to Toll-Control service. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. You can disable Wi-Fi Calling by toggling it off in your device settings menu. Log in or create a new account to the National Verifier online portalto upload pictures and documents. Budget Budget Free Caller ID and 3-Way Calling The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. 9. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. You may need to submit documents proving your eligibility for approval. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Any text message you send to a "short code" will in all likelihood not go through. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. Following month with THIS ATTORNEY or other PERSON to Toll-Control service National Verifier will first try confirm. Your eligibility for the Lifeline benefit and sign up for service coverage in... Our website at SafeLink.com of states and territories received access to two California Lifeline discounted telephone lines to and. A Wi-Fi connection need assistance with your Lifeline application, please refer to our website at SafeLink.com any... To Submit documents proving your eligibility automatically a `` short code '' will in all likelihood not through... Not have any liquid or physical damage for directory assistance with the National Verifier ( ). 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