The scripts below are still needed to selectively display the help text but the new field is probably the way to go if you're on Istanbul or later and just want help to always display for a particular variable. Steps to Reproduce Navigate to Service Catalog > Loading. Define variables with the same names on the subsequent catalog items. just by adding the correct html code. I dont have any other Helsinki workaround at the moment unfortunately. Navigate to Service Catalog > Catalog Definitions > Maintain Items. the variable in question is DescriptionFieldInstructions. Saved me plenty of hours as a novice coder! Is there any property or script i can use.. Theres nothing Im aware of to do that globally. Heres an example that works for a variable named comments. Is there a reason why it wouldnt work? Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Often, individual variables are relevant to more than one Catalog Item. Hi Mark, did you ever complete a solution related to this? This doesnt work in SNC current release. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. Do you have an example how to manipulate labels via dom manipulation? It is also helpful in building new variable types that dont currently exist. Helsinki continues ServiceNows march towards breaking any sort of configuration flexibility in the tool. You should not be receiving these and we will turn twitter.com/i/web/status/9. Skip to page content. Thanks. Im guessing youre running into an issue because you need to dot-walk to that field when youre on a task record. Applying styles to service catalog variables is possible however through the use of catalog client scripts. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. What would be the code for it? It would be a great help As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! toggleHelp(computer.id); Well done. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Regarding variable set, should we put ui police and client script to variable set or put them at catalog item level? Thanks for Reply. g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); Im also working in Helsinki and your suggestion of using the following syntax g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); doesnt seem to work. UI pages and UI macros are probably the highest-risk areas when it comes to potential upgrade problems. It is working with other types, but it seems checkboxes are special. One of these variable types is the checkbox variable. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of daily-catalog.com. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Then you simply apply the correct CSS style like this, Here are some common styles Ive seen used in the past, One thing to watch out for is reference fields. Thanks a lot Again Mark.You are a true Guru of Service Now. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. Heres an example for a multiple choice variable named multichoice. Im not aware of any other solution. Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. But I need to make the check box text (question) bold colored. Finally, write JavaScript in the script field. On the first time, you can commit and save to the master branch without running the pipeline yet. Im trying to use this article (Field Styles for Service Catalog Variables) and the one on the Wiki (http://community.service-now.com/forum/5147) to modify the height style of a multi-line text variable on a Requested Item, and not having success. Is there different syntax that needs to be used? There is no control element for a container so you have to do it a bit differently. Please see below: Requestor and the Approver should be the same person. Explore Platform View Demo You might also be interested in Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Implementation. Keep it up. If youre seeing issues, it may be related to the timing of the form load or change. For details on creating a variable, see Create a service catalog variable. Diversity, Inclusion, & Belonging Training. CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts. Selecting vaInputs then typing period (.) Theyll break if the underlying structure gets changed in the future. Just remember to check those pages during each and every ServiceNow upgrade. After implementingmore than 100 Catalog Items, I want to share my personal best practices. I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. Hi Tim. They sure dont make it easy do they? As a partner, you can leverage our expertise and experience to architect, design, manage ITSM applications to match your business and your clients needs. Youll have to get the sys_id of the container start variable and use that directly like this. Is it possible to change the tooltip to a different type of text? Can anyone help figure this part out? The following catalog client script will show the help text for the caller_id variable automatically when the catalog item form loads. Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. You can use your javascript executor (ctrl+alt+shift+j) to see it working. Thank you very much for you help. In the Client script, allow the HTML variables (Type 23) to be included in the filtered list to be displayed. - One can use UI Macro to display icon for the reference field:- After creating UI Macro, to invoke it one needs to add the same in the attribute field of field dictionary. The vRealize Automation plugin for ServiceNow provides an out of the box integration between the ServiceNow portal and vRealize Automation catalog and governance model. (Note that although these variables are encrypted, they are not related to Encryption Support.) The help text boxes can be formatted with straight html. Hyphens are replaced by a camel-case convention for CSS styles. The Masked type variable in Service Catalog is used for storing sensitive or confidential information. Let me show you the result before diving into the technical details. Define variables on the order guide. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. The following table lists the task operations that you can configure for the supported ServiceNow objects:. Looking into a fix now. Hopefully my answer will too :). If you go into it as a window, it will fill the full page and look like a long sentence across the page. Users configure their requests by answering a series of questions. There isn't a built-in way to do this same thing with the fields (variables) in the Service Catalog. One of my major project was Generic workflow which used to automate different forms with one workflow. See the following sections for more details on each variable type. It is also helpful in building new variable types that don't currently exist. You can also view the icons within. Your example above works just fine for any text field. Right click on the caller field and click on the Dictionary. If your users need to add users to a DL, request access, order an iPhone, etc etc those utterances in VA should surface this topic and bring them to the right catalog item if you set things up correctly. need to show the background color based on the function returning value. I am happy to discuss the mentioned points with you in the comments and learn about your personal best practices. I must have missed a step here. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. Can you tell me how you actually implement this? Thanks Mark! Some variable types accept variable attributes. How search works: Punctuation and capital letters are ignored. I want to call a function from Styles. 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