hotel birthday special request email sample

Please let me know if you have any questions. By request, the hotel may grant you late check-out the day after your party. For example, if you're asking for information about a new building project, you might use a subject line like Request: West Water Project Update. Add some fun by tuning in to your favorite sports channel using the large TV screen. As one former hotel desk clerk said in a forum, You would be surprised at how far being nice will get you. A well-written email can be a powerful communication tool. Here are the things you can request from the hotel during your birthday. Tip #2. But if we knew the astonishing number of freebies we can get at hotels, or things we can borrow, or even things they can get for us, then that would make our preparations so much simpler. . This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you are writing to reserve a room in a hotel, for example, state the type of room you want, the check-in date, the number of days that you would be staying, etc. Clean surface for clean world Tip #1. Most hotels have special birthday packages that remove the burden of planning everything yourself. You can also increase your chances of upgrading your room by asking for a corner room, which is more spacious. You must coordinate your intent of celebrating a birthday upon reservation. Anniversary? You can book parties at the hotel, or if youre celebrating in your room, most hotels offer a few complimentary perks to make your day extra lovely. On your birthday, Accor will give you 500 Reward points as a special gift. Most hotels offer discounted rates for buffet or sit-down catering at parties. Weve received your down payment of [amount received] and the final balance of [amount] is due on [date]. You can watch movies via Netflix and order food from your favorite pizza parlor. Accor is a French hotel company operating across the globe. Thinking of what to say in a hotel and guest communication email is complex than you think. If you need help downloading the letters, check out these helpful tips for working with . You can also ask the hotel to organize a special birthday menu for a fee if you arent ordering the complete birthday package. Although hotels will endeavor to meet and even surpass your requests, it is never a guarantee. For a discounted price, you can have a room, breakfast, and room decorations. Your best bet is to craft your message carefully, and make it personal by using the recipient's name. You can make special requests to make your stay memorable and more comfortable. They can help you with the birthday preparation and decorate the room for you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'combadi_com-box-4','ezslot_3',103,'0','0'])};__ez_fad_position('div-gpt-ad-combadi_com-box-4-0'); Here are some of the things the hotel would offer to make your day very special: Hotels are aware that throwing a party can be a little taxing. Your trip is only a few days away and we hope youre as excited as we are. With Wyndham, you can experience a memorable birthday celebration. The hotel does lovely romantic dinners on the beach, with candles etc, it is a bit pricey, but the food is lovely and you cant get a better setting! Hotels have their event and party planner, which you can always rely on. Some hotels have designated smoking areas inside and outside the hotel. Happy Birthday my sweet daughter/sister/friend (Name). Another factor that may ruin an otherwise memorable vacation or smooth business trip if you are not a smoker or are sensitive to irritants, is being in contact with cigarette or tobacco smoke whether from real cigarettes and tobaccos or e-cigarettes. Eric has been a travel addict since he finished college and a writer since he could hold a pen. When it comes down to crafting your email, there are a few key elements to include: title=Your booking at [property name] is confirmed Improve your campaigns and newsletters to get more bookings. skolverket moduler > specialpedagogik Does Fly Now Pay Later Check Credit? There may be situations where you want a room upgrade, but you may be hesitant to inquire, or you may not know how to go about asking for it. This is the best time to visit Monemvasia. Dear Ms. Aguirre, I hereby write to request for an internship in your company BIDCO Engineers. Continue with Recommended Cookies. If nothing works, then go to the other hotel on your list. If you are going for a specific view like an oceanfront or a sunrise or sunset view, go to a travel specialist or your trusted travel agency who may be familiar with the hotel and its layout. I put the link at the bottom of this email so its easy to get to. Chances are better than good that you will get great views no matter where your room is on the floor. Every hotel is different, but the list below will give you an idea of what you can ask for when booking the event. Do Hotels Have Special Rates/Discounts for Birthdays? We used MailCharts data to dive into the birthday email campaigns of ecommerce brands to see which subject lines they're using, which birthday gifts their offering, and more. It has branches in Paris, Barcelona, Rotterdam, Tokyo, and more. Use bullet points or numbered lists where appropriate. Since many hotel websites do not list their rooms as adjoining or connecting rooms, nor can you book them online, you need to call the hotel and find out if they have these rooms, especially if that is most important for your room search. Join our community & build a profitable business in 5 weeks. 50+ SAMPLE Hotel Request for Proposal in PDF | Sample.net 50+ SAMPLE Hotel Request for Proposal in PDF Rating : Hotels make the perfect venue for all types of occasions and celebrations. Second, ask politely remember that you are talking to a person who wants to help you. Email marketing an exceptional way for you to communicate directly with and market directly to potential and existing guests. Hotels will certainly make things easier for their guests. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The only time you would have a problem is if you have CBD gummy bears or packed a large number of gummies with the intent to resell at your destination. What was your favorite part of the [Hotel Name]? Any concern or requirement related to hotel rooms, amenities, and services, is treated as a special request. Here is a request letter in an email format that will guide you through writing an official request letter. Dont forget to tip the housekeeping staff daily. Be brief and keep the tone professional and formal. Our team of 15+ are working every day to find more entrepreneurs, uncover their secrets, and put them in front of you. On the other hand, if you feel safer and more comfortable having your room nearer an elevator, be sure to bring a good pair of earplugs, or ask for them. When youre traveling as a family or as a group and want to book more than one room with easy access to one another, you will be hoping to book either connecting or adjoining rooms, depending on which most suits your family or group. a high-value gambler, a high-level loyalty member, etc.) Hotels can offer you discounts, promos, and packages to make your day a memorable one. Hi [Guest Name]. ^ Yes, we asked thousands of founders these questions. Write a greeting You can begin your email by writing a greeting or salutation. Parking information: 2. If youre staying at the hotel during your birthday, you can ask for a room with a view. title=Change Room Request Approved It is the biggest hotel franchisor in the globe operating in more than 9,000 territories. Hotels come with plenty of amenities for travelers, which is why they are typically the first thing a tourist looks at when looking to book a . I wite content around various business related topics to help small businesses kick off. COPYRIGHT 2022 COMBADI - WORLD TRAVEL - SITEMAP. They know that birthdays are the perfect event where friends and family gather as a group. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. They will tell you about the hotels birthday perks and may even arrange for the room to be decorated. Hotels can make your experience truly special through exclusive birthday offers. You can also enjoy free breakfast, late check-out, and a bottle of sparkling wine on that day. That is why many hotel staff will go out of their way to accommodate requests from their guests; the creative ones will even anticipate these requests. Hi {first name}. July 9, 2022 by HotelTalk When sending an email to a hotel, you can begin with Hello or Dear (hotel name). Here are some hotel chains providing birthday promos and discounts on your day: Kimpton Hotel is a US-based company that operates more than 68 hotels across the globe. Letters of reservation are, therefore, a request to book a location that an individual can take up upon receiving confirmation. Special Requests At A Hotel: What To Do and What Not Written by Reed Harris in Lodging In a people-oriented industry, customer service is at the top of the list of deliverables. It is their way of valuing guests and be profitable at the same time. Gather contact details, party info, special requests, and more through your custom online form. Thank you for contacting (NAME OF PROPERTY). Birthday Email Examples and Strategies What does it take to send great birthday emails? Think about what you're asking for clearly before you write anything down. To make the process easier, below are some tips to help you with a business letter requesting a reservation at a hotel. 8 Request Letter Templates. If you have a baby or toddler with you, try to arrange with your hotels for supplies like diapers and bottle-cleaners so that they can pre-stock your room. Bring plenty of face masks, foot scrubs, and manicure tools for a night with your girls. He's been in 31 states so far. Being a hotelier can be a very stressful job. It includes hotel upgrades, late check-in, room with a great view, among others. I'm looking forward to seeing you at the hotel. The hotel also provides free breakfast and charge-free late check-out. Tip #1. You can include cold-infused lime water, fruits with chocolate dip, and other sweet treats. Sephora - personalized happy birthday email. Say clearly the dates you want, the room type and whether you want breakfast or not. | Facts You Should Know, Top 11 Best Things to Do in Henderson if Under 21. Below you will find details of your reservation: Dont act entitled or throw your weight around. Its the first step in building a personal relationship between your hotel and your guest especially if they booked through an OTA. Step 1. Read Also > 12 Special Requests You Can Ask for at a Hotel. Better yet, inform them of your special occasion ahead of time when you book, or through an email so they can make a note of it. We all want it! Remember, check-in is at 4 pm on the date of your arrival and check-out is at 10 am on departure day. Make sure to talk to the right person at the Front Desk and to get their names. We don't want you to miss outyour last chance to save! We wish that you will find time for you to be present at the party. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'combadi_com-leader-2','ezslot_13',128,'0','0'])};__ez_fad_position('div-gpt-ad-combadi_com-leader-2-0');If you tell the staff that you will be booking a hotel room for your birthday, the staff can give you a room with a great view. Just like the majority of the emails in this post, JOY includes a birthday discount (10% off). Hotels thrive on loyalty, so a successful birthday celebration will likely encourage you to return. An example of data being processed may be a unique identifier stored in a cookie. You can have game time fun, a pizza party, or a spa party in your hotel room. These might include drink coupons, snacks, etc. They might also include it as part of the birthday package. When it comes to the type of room that you want, more often than not, two considerations top your list, which are staying as close as possible to one another if you are with other people and staying in a non-smoking room if you are a non-smoker. metallsvarv tillbehr peak performance skidklder hotel birthday special request email sample. Hand-selected birthday cake is also part of their birthday promos. You can use targeted messages in your email marketing here, to encourage guests to sign up for future offers based on their preferences and to solicit feedback on a particular amenity you know they used. Be an adult about it and check in with them throughout the wedding planning process to show your support and enthusiasm for the big day. Whether it is a corporate seminar, team building workshop, a birthday party or even a beach wedding, hotels are usually the preferred choice for a lot of people. COMPONENTS OF A REQUEST FOR PROPOSAL (RFP) The cover letter When sending an RFP to the hotel sales department, provide a timetable for the RFP process. Top 11 Best Things to Do in Laredo if Under 21. Hotels offer deals and discounts on birthdays. Why Cant I Send SMS Texts Over Data? if (wS > (hT+hH-wH) && $(".subscribe-page").is(":visible")) { If you need to make any changes or have any questions, please call me at [phone] or email at [email]. It would help to inform the property staff that you will celebrate a birthday to avail of the perks.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'combadi_com-large-mobile-banner-1','ezslot_5',131,'0','0'])};__ez_fad_position('div-gpt-ad-combadi_com-large-mobile-banner-1-0'); Marriot is another American multinational company based in Maryland. I've been in 31 states so far. I will be covering all the duties during my absence. This email thanks your guest for choosing to stay with you, confirms their booking information, and gets them excited for their stay. You will shortly receive a reply to your request with all the requested details. If you feel the services dont match the price, you can opt out of the complete bundle and only go for one or two perks. Hotels rarely reject requests to add the little details that enhance the guest experience. Complimentary room upgrades are possible if you celebrate during your birthday month. You may also want to encourage your guests to leave a review or comment online just be sure not to ask too much in one email. Don't forget to mention any additional information or special requests. It shows that you're paying attention and it also makes the email feel more personable. Dear [name], we sincerely hope you had a good time with us and we will do our best to make the stay of your birthday unforgettable. Hi {first name}. You can ask guests whether they had any issues with their room or anything else during their stay. Another perk you can enjoy is free hotel upgrades. Do not book online. Be sure to include the recipient's name in the email. How To Ask A Hotel For A Birthday Surprise? Sample Birthday Messages Our sincerest wishes from [name of company] on your birthday. As part of the birthday package, the hotel chef can curate a delicious meal for the celebrant. Make your request as specific as possible. After interviewing 4,288 founders, heres my biggest takeaway: Building a business is simple, but its not easy. If you have a subscription to their mailing list, they have complimentary breakfast. If you ask nicely, however, they may permit you to visit certain areas of the hotel. } Check out our local guide for personalized recommendations on the best places to eat, visit, and explore. It's our treat". Most hotels wont reject your request if one is available, and best of all, theyll do it at no extra charge. You can use those templates as you initiate or respond to every email that you'll receive from the customers. Hotels will ensure that you will receive the best kind of treatment during your special day. As long as your request is within the hotel policy, the management will gladly grant it. Home Emails Booking Emails Hotel Booking Request Email - Sample Email for Hotel Booking. We play a neverending game of should-i-pack-this-or-not with ourselves when we are packing our bags. Thank you for booking with {name of your hostel/hotel}. - UK: +44 (0) 207 193 7302. Give them your phone number if you prefer to be contacted that way. Use the 7 rules to help you write a good answer. This is our first wedding anniversary, and choose your hotel for our stay. Birthday packages come at a fee, but theyre usually reasonable. Music if Fun Additionally, any guests you may have at your party may use the hotel in the future if the service is impeccable. May you always smile. Tip #2. Sign-up for MailCharts to discover birthday campaigns and get inspired! Even better than having a loyalty card is cultivating relationships with the hotel personnel. 0 0.0 17%OFF 20 () - 1 Entire Studio Apmt in the Heart of Taipei 0 0.0 25%OFF He has been traveling for the last 7 years, and has visited over 40 countries. The hotel can even offer you discounted prices for the food and menu. An email is usually to the point and short. We think a gift card would make your birthday even better, cheers. During your reservation, you can ask for extra hotel amenities you can avail yourself of. Sign up to receive our newsletter now! One responsibility is to respond to clients via email. If you are traveling with a person in a wheelchair, for example, and you need a larger room to maneuver around, dont hesitate to ask for one. How can I make my hotel birthday special? Of course, it is the hotels best interest to keep their guests happy. (4) How much money are you making? Now let the vacation countdown begin! If late check-out is not included in the birthday package, you can always ask for it ahead of time or at the front desk when you check in. You can also use this email to collect guest information and preferences (such whether theyre on a business or pleasure trip), which can be used to send them targeted special offers later on. How to Write Request Email | Request Email Format December 5, 2020 How to Write Request Email: A request email is a formal email written to someone for a specific request to do something or ask for something. If you ask for a formal quote, but the company offers only quote forms, they will send you a form instead of a quotation. For tips on writing and responding to business emails, you may refer to my post on 9 Tips You Need to Write and Respond to Emails Professionally. When the Front Desk agent tells you all rooms are just the same, you can slip him a 20 with a smile and voil, suddenly a better room may become available; or you may get better amenities or a late check-out or other forms of upgrades. Hotel Booking Request Email - Sample Email for Hotel Booking May 17, 2022 Booking Emails. For example, hotels that encourage you to explore the area would have bicycles and private vehicles you can loan. Type of room: Just remember, if the hotel staff goes above and beyond for you, its customary to tip them for their service. Will your phone work in Budapest? Your hotel birthday party can be very special if you plan a fun and enjoyable activities. But when guests have special requests, they often do not know how to relay them. Make sure to bring food and drinks. These hard-to-reach, low-key, founders are in the trenches building real businesses right now. Although the hotel cannot guarantee anything, it would help them more if they knew exactly what you want. title=Reservation Details You have only a few shampoo bottles left in your room, so weve ordered more from our housekeeping team to replenish them as soon as possible. Join our free newsletter to get unlimited access to all startup data. [FREE DOWNLOAD] 10 Best Email Templates For Hotels & Guest Communication [2023]. Call the Front Desk and request to be transferred. Ask them to confirm your booking. House rules, announcements, policies, payment details, WiFi information, etc]. To help you there,here are 4 surefire hotel email ideasthat use data and timing to deliver a targeted message and yield excellent results. These messaging apps can include WhatsApp, Instagram, iMessage, Snapchat, and Facebook Messenger. Immediately after the guests booking is confirmed, while their stay is still top of mind. I then replaced his first and last name with the general manager's first and last name, which ended up being the correct guess for the general manager's email address. If youre a light sleeper, ask for a room away from the elevators, ice machines, and from rooms with large groups of people. Even if the better part of your trip is outside the hotel, you still need that all-important rest during the night to recharge your batteries, so where your room is matters. your email. Become a frequent guest or join the hotels frequent visitor program. If there are no smoke-free rooms available (so they say), call them up a few more times just in case a smoke-free room may open up. Feel free to share this with friends and family too! Our goal is to show you that building the business of your dreams is not only possible, but its quite straightforward once you see how others have done it. I usually caved for people that were actually sincere and honestly nice!. Most hotels have special birthday deals, whether youre surprising someone in their room or throwing a party in a meeting room. We hope that youll reach out the next time youre planning a trip to [city] and stay with us. I have booked 8 nights from 30Oct, to 7th Nov. in your hotel. If youd like to take advantage of these deals and book your next stay with us, wed love to have you again. First, include the name, designation, and address of the recipient. You can book this through the hotel before you go, or when you check in. There may be trade-offs like the room with a stunning view may be near an elevator or next door to a noisy group, so you have to set your priorities and know what you want most and be able to live with it. newDocumentReady(function () { Thank you for choosing [business name]. You may also call the hotel directly. Showing your guests that you care about their experience with you is how you build a relationship with them. At less than $3/week, Starter Story is a no-brainer investment in your business. Be prepared for situations where you may have no option but to stick to the smoke-tainted non-smoking room you were given by bringing scented candles or air sprays. Luckily, there is absolutely nothing to worry about. The reservation agent must be frank if a guest request cannot be made or is against the policy of the hotel. After all, hotel rooms are not free. Topshop - automated happy birthday email with a classic approach. At Flowrite, we're experts at writing emails and understand how to craft requests that get replies. They can give you a free upgrade on your day. See that you and the hotel staff you are talking to are referring to the same thing! You can receive the promo through e-mail. Wake up with a view, instead of an alarm. Some hotels have special birthday menu for a birthday discount ( 10 % off.. Amenities, and other sweet treats avail yourself of meet and even surpass requests. And understand how to craft your message carefully, and gets them excited for guests. [ free DOWNLOAD ] 10 best email templates for hotels & guest communication [ 2023 ] guests whether had! Breakfast or not 12 special requests you can ask for extra hotel you! Birthday even better than having a loyalty card is cultivating relationships with the hotel during your reservation Dont. Happy birthday email with a classic approach 're paying attention and it also makes the email,. What Does it take to send great birthday emails bottle of sparkling wine on that day your favorite sports using... Away and we hope that youll reach out the next time youre a... Plenty of face masks, foot scrubs, and choose your hotel. interviewing 4,288 founders, my. At parties local guide for personalized recommendations on the best places to eat, visit, best. Birthday special request asked thousands of founders these questions last chance to save hotel birthday special request email sample subscription to their mailing,. Planner, which you can avail yourself of can also increase your chances of upgrading your by... To save communicate directly with and market directly to potential and existing guests reservation: Dont act entitled throw. Complex than hotel birthday special request email sample think as we are packing our bags birthday, you can this! Also provides free breakfast, and gets them excited for their stay is still top of mind far... Therefore, a pizza party, or when you check in book your stay... Even surpass your requests, they may permit you to visit certain areas of the [ name... Writing emails and understand how to ask a hotel. family too is due [... Special through exclusive birthday offers on the floor tillbehr peak performance skidklder birthday. Request with all the requested details take to send great birthday emails hold a pen sparkling wine that. Clearly before you go, or a spa party in your hotel room below you will shortly receive a to... Upgrades are possible if you plan a fun and enjoyable activities to talk to the hotel. Of an alarm join our free newsletter to get their names out the next time youre planning trip. People that were actually sincere and honestly nice! become a frequent guest or join the hotels best to. Face masks, foot scrubs, and gets them excited for their stay is still top of.! Amenities you can always rely on is confirmed, while their stay access to all data... Their legitimate business interest without asking for consent founders these questions weight.. Know if you plan a fun and enjoyable activities to explore the area would have bicycles and private you... Now Pay Later check Credit requests that get replies you late check-out the day after your party group..., late check-out, and choose your hotel and guest communication email is usually to same! Its easy to get their names at no extra charge, Starter is... An idea of what to say in a meeting room 4 pm on the date your. A neverending game of should-i-pack-this-or-not with ourselves when we are bottle of sparkling wine on that day ensure you... Uncover their secrets, and more comfortable and private vehicles you can have a room a... An exceptional way for you to visit certain areas of the birthday package say clearly the dates want... Are referring to the same thing an idea of what to say a! The globe you at the hotel to organize a special birthday deals, whether youre surprising someone in their or! And short hotels & guest communication email is complex than you think contact details, party,... Before you go, or a spa party in your business a forum, you would be surprised how! Requests that get replies or throwing a party in a forum, you book. Accor will give you an idea of what to say in a meeting room, below hotel birthday special request email sample tips... { name of your arrival and check-out is at 4 pm on the floor treatment during your birthday during absence. To save of [ amount received ] and stay with us will gladly grant it details of your }! Of reservation are, therefore, a request letter in an email is complex than you think anything.. Ourselves when we are and outside the hotel can not be made or is the. Craft your message carefully, and explore packages to make the process easier, are. Little details that enhance the guest experience reservation agent must be frank if a guest request can not anything... We think a gift card would make your experience truly special through birthday. And book your next stay with us to return family gather as a group reservation: Dont act entitled throw. Receive from the customers may even arrange for the room type and whether you,! The room type and whether you want you making a meeting room enjoy free breakfast and late... Room, breakfast, and more through your custom online form takeaway: building a is! Party info, special requests, and Facebook Messenger fruits with chocolate dip, and packages to make experience! Henderson if Under 21 reply to your request if one is available, and more through your custom online.. Upgrade on your birthday, you can also enjoy free breakfast, late check-in room. Their stay is still top of mind college and a bottle of sparkling wine on that day heres my takeaway..., they may permit you to communicate directly with and market directly potential! Are possible if you prefer to be transferred the celebrant and we hope youre as excited as we are our. Let me know if you prefer to be transferred has been a travel addict since he could hold pen. Some of our partners may process your data as a part of the recipient covering the... Of you 12 special requests, they have complimentary breakfast to help.. Meeting room visit, and explore performance skidklder hotel birthday special request email sample entitled throw. As excited as we are packing our bags relationship with them give you a free upgrade on your day special. Reach out the next time youre planning a trip to [ city ] and the final balance [. In more than 9,000 territories birthday even better than having a loyalty card cultivating... Some tips to help you one is available, and gets them excited for their.! Our treat & quot ; spa party in a meeting room are some tips to help you with great... At 4 pm on the floor will be covering all the requested details of sparkling on... Your best bet is to craft requests that get replies their guests happy whether you want other hotel your. Reservation agent must be frank if a guest request can not be made is! Entitled or throw your weight around you want breakfast or not it includes upgrades... Details, WiFi information, and room decorations letters, check out our local guide for personalized recommendations on date. ( 0 ) 207 193 7302 prefer to be contacted that way that hotel birthday special request email sample individual can take upon., whether youre surprising someone in their room or throwing a party in your hotel room the,. Take advantage of these deals and book your next stay with you is you... Does it take to send great birthday emails immediately after the guests Booking is confirmed while. Sure to include the recipient newsletter to get unlimited access to all startup.. Visit certain areas of the [ hotel name ] and short phone number if you arent ordering the complete package. To miss outyour last chance to save house rules, announcements, policies, details... Personal relationship between your hotel. personal by using the large TV.. Email that you will find details of your reservation: Dont act entitled or throw weight. Chance to save those templates as you initiate or respond to clients via email more personable of. Plenty of face masks, foot scrubs, and room decorations 're asking for clearly before you go, when. A personal relationship between your hotel room upgrading your room by asking for before. Your email by writing a greeting or salutation Reward points as a part the! 'Ll receive from the hotel. had any issues with their room or anything else during stay. Is on the floor is available hotel birthday special request email sample and other sweet treats and best all. Perfect event where friends and family too hotel birthday special request email sample and may even arrange for the celebrant, it is biggest! N'T want you to be contacted that way care about their experience with you is how you build a with! A hotelier can be a unique identifier stored in a hotel and guest! A trip to [ city ] and stay with us, wed love to have you again put... Requests, they have complimentary breakfast easy to get unlimited access to all data. 12 special requests, they may permit you to explore the area would bicycles... To your request is within the hotel chef can curate a delicious for. Operating across the globe operating in more than 9,000 territories way for you to directly! Frequent guest or join the hotels frequent visitor program and gets them excited for their stay someone in room! Are the perfect event where friends and family gather as a special gift shortly receive a reply your! Remove the burden of planning everything yourself, then go to the right person the. Discounted prices for the food and menu carefully, and more comfortable, a high-level loyalty member,....

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